The consensus among the negative messages seems to be that King and BB&T handled the whole situation very poorly and should have been more transparent. In spite of these statements, however, many customers were not happy with the response, and demands for King’s resignation began shortly after on Twitter and other platforms. The bank issued several statements since the outage started, with CEO Kelly King being among the first representatives to apologize for the problem. BB&T’s Apologetic Statements Did Little To Calm The Masses CEO Kelly King To make matters worse, bank representatives are still not willing to give specific details about what happened at the data center, which prompted many BB&T clients to vent their frustrations on the bank’s social media pages. In addition, some clients who were able to eventually withdraw their money claimed that they ended up being charged twice by the bank. The bank released a statement on Tuesday, noting that all its services were now up and running, however, many people are saying that they are still unable to access their funds. Many Customers Are Still Unable To Access Their Funds Many Customers Are Still Unable To Access Their FundsĪlthough BB&T’s services have been restored relatively quickly, it seems like there are still some lingering issues that remain to be solved. It’s still unclear what exactly went wrong at the data center, but BB&T should probably invest in better equipment as the outage is likely to have long-term consequences for the bank and its CEO. The problem was initially noticed on Thursday and continued through Friday, when reports regarding the outage started to spread like wildfire. The bank also stated that the outage was actually caused by faulty equipment at one of its data centers. While some were worried that BB&T may have been the victim of a cyber-attack, bank representatives quickly dispelled these rumors. Major Outage Caused By Technical Issues Major Outage Caused By Technical Issues The problem has since been resolved and all BB&T services are now working as intended, however, some people are reportedly still unable to access their funds. Not only were the ATMs unresponsive but online banking and mobile banking services being also not available while the issue persisted. It was later revealed that the problem was related to the bank itself as opposed to the ATM machines, which only made the matter worse. An outage map showed the biggest impact targeted much of central North Carolina, Atlanta, the Washington area and Philadelphia.Ī statement issued Friday said BB&T customers can use their debit, credit and prepaid cards.Millions of people were looking forward to payday last Friday when they suddenly realized they could no longer access their BB&T bank accounts for some unexplained reasons. They blamed the problem on an equipment malfunction in a data center, but provided no further details. The Winston-Salem, N.C.-based bank posted a statement on its Twitter page saying the problem persisted on Friday. The bank said it doesn't believe the problem is related to a cyber-attack. The outage, which was first reported Thursday, affected the bank's online banking, mobile banking app and ATM services. Davis said customers should be aware that some information they will see about their accounts hasn't yet been fully updated, but will be available and updated later Friday. Spokesman Brian Davis said Friday that automated Phone24 service and automated teller machines are now available from the North Carolina-based bank. Millions of BB&T customers were unable to access their accounts after a service outage which the bank blames on "a technical issue."īB&T is restoring some of the services it lost after what it calls an equipment malfunction.
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